Frequently Asked Questions

Getting started is easy! After signing up, you'll be guided through a quick onboarding process that helps you set up your workspace. You can import existing data, invite team members, and customize your dashboard to fit your needs. We also offer video tutorials and documentation to help you make the most of all features.

Yes! We offer native mobile apps for both iOS and Android devices. The mobile apps provide access to key features including notifications, quick actions, and essential dashboards. You can download them from the App Store or Google Play Store.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser. Internet Explorer is not supported.

To reset your password, click on the "Forgot Password" link on the login page. Enter your email address and we'll send you a secure link to create a new password. The link expires after 24 hours for security reasons. If you don't receive the email, check your spam folder.

Navigate to Settings > Profile to update your personal information including name, email, phone number, and profile picture. Changes are saved automatically. Note that changing your email address will require verification of the new email.

You can request account deletion from Settings > Account > Delete Account. Please note that this action is irreversible. All your data will be permanently deleted after a 30-day grace period. If you're the owner of a team workspace, you'll need to transfer ownership first.

Each email address can only be associated with one account. However, you can be a member of multiple workspaces with a single account. If you need separate accounts for different organizations, you'll need to use different email addresses.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for annual plans. All payments are processed securely through Stripe. For Enterprise customers, we also offer invoice-based billing.

You can change your plan anytime from Settings > Billing > Change Plan. When upgrading, you'll be charged the prorated difference immediately. When downgrading, the new rate applies at your next billing cycle. Your data and settings are preserved during plan changes.

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied within the first 30 days, contact our support team for a full refund. After 30 days, refunds are handled on a case-by-case basis. Annual subscriptions can be refunded within 30 days of purchase.

All invoices are available in Settings > Billing > Invoice History. You can view, download, and print invoices in PDF format. Invoices are also sent to your billing email address automatically after each payment.

Go to Settings > Security > Two-Factor Authentication and click "Enable". You can use an authenticator app (Google Authenticator, Authy) or receive codes via SMS. We recommend using an authenticator app for better security. You'll also receive backup codes for emergency access.

Yes, we use industry-standard encryption to protect your data. All data in transit is encrypted using TLS 1.3, and data at rest is encrypted using AES-256. We also employ additional security measures including regular security audits, intrusion detection, and secure data centers.

If you suspect unauthorized access, immediately change your password and enable two-factor authentication if not already enabled. You can view all active sessions in Settings > Security > Active Sessions and terminate any suspicious ones. Contact our security team immediately if you notice any unusual activity.

Yes, we are fully GDPR compliant. We provide tools for data export, deletion requests, and consent management. You can access your data privacy settings in Settings > Privacy. We also have a dedicated Data Protection Officer and maintain detailed records of all data processing activities.

Yes, we provide a comprehensive REST API for Pro and Enterprise plans. The API allows you to access and manipulate your data programmatically. Full documentation is available in our Developer Portal, including code examples, SDKs, and rate limit information.

We integrate with 100+ popular tools including Slack, Microsoft Teams, Google Workspace, Salesforce, Jira, GitHub, and more. You can browse and configure integrations in Settings > Integrations. We also support webhooks and Zapier for custom integrations.

You can export your data anytime from Settings > Data > Export. We support multiple formats including CSV, JSON, and PDF for reports. Large exports are processed in the background and you'll receive a download link via email when ready.

We guarantee 99.9% uptime for Pro plans and 99.99% for Enterprise plans, backed by our SLA. You can monitor our system status in real-time at status.example.com. Scheduled maintenance is announced in advance and typically occurs during off-peak hours.